#5: Partners in purpose

We aim to enable our clients to live without us.

IMAGE SOURCE
Pause Fest 2020
Business Can Lead on Climate

Our approach to our work is unique and totally different to conventional agencies in that we want to train, empower and teach our clients so they can actually reduce their scope of work with us.

You know that old proverb that says: “Give a person a fish, they’ll eat for a day. Teach them how to fish, they’ll eat for a lifetime.” Well, we apply that philosophy to our work.

And while we know that might be considered counterintuitive to traditional ideas of business ‘success’, we know there will always be plenty of organisations out there that need a hand with their fishing technique!

“Harvey listened. Harvey considered all our needs and personality. There was always a sense of inclusion in all directives, and a sensitive balance between business needs and moral endeavours. The point of importance for us, was the willingness to listen and promptness of the delivery of achievements.”

 - Wells Trenfield, Founder Jasper Coffee

Bi-annual client feedback survey

We conduct a client feedback survey every 6 months to understand where we’re delivering value and where we’re not.

61.9% of our clients told us we were good value, 38.1% said we could charge more, 0% that we charged too much. We love this feedback, and want to maintain this high value-for-money rating moving into our next year of business.

69.2 NPS

All of our clients would recommend us (or already have), with our NPS (Net Promoter Score) sitting at 69.2 (69.2% promoters, 30.8% neutral, 0% detractors).

Traditionally, changing one individual's behaviour in the development sector can take 3-4 months and 30-40 hours of staff time.

But thanks to the rapid rise of access to internet and use of Facebook through mobile, innovative social brands like ATEC* were able to reduce that time to a couple of hours over a couple of days.

We shared this innovative approach with hundreds of people around the world in a webinar and an online course.

Attended by people from around the world (Myanmar, South Korea, Mozambique, Bangladesh, Cambodia, Indonesia, Australia and more besides!) from a range of organisations and social enterprises.

See the webinar

Supporting pioneers in Cambodia, Kenya, India and Bangladesh

We turned our learnings into a Harvey Academy course 'digital for developing markets' and ran 2 cohorts for for iDE Cambodia and SNV Kenya.

These organisations do so much brilliant work in their communities, from maternal education, food/nutrition education, testing clean cooking solutions, helping farmers increase their sustainability and so much more.

Shout out to Karlijn, Vandy, Gonz, Chivorn, Nadia, Amey and Saher - you’re such wonderful humans!

"The course provided eCom and digital marketing fundamentals that helped us set up our social enterprise."

- Nadia Campos, iDE Global

The 6 areas of
this report

Let’s take a look back at the year that was (before wrapping up with some of our goals and intention-setting for 2021). To keep things simple, we’ve broken this report up into six parts, that speak to six areas that were particularly important to us this part year:

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We acknowledge Aboriginal Traditional Owners of Country throughout Australia and pays respect to their cultures and Elders past, present and emerging.